FREQUENTLY ASKED QUESTIONS

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REGISTRATION AND USER ACCOUNT

It is really simple! Press the "Register" button, then enter your data - name, surname, specify your e-mail address, set a password for the player's account, as well as specify your mobile phone number. Once you have entered all the required details, you will receive an email to your registered email address to activate your player account. Follow the steps in the letter to create a player profile!

NB! Don't forget that right after registration you will have to verify your player account!

You can verify your account right after registration. To do it you must follow the steps that you can find in your profile under "Verification". Get ready your ID card or passport and check your camera and lightening. Remember that without verification you can not make a deposit.

Information check may take up to 3 days, if you have done everything correctly but have not yet been verified, contact the support team at support@spelet.lv or in our live chat system. Your account will be verified shortly. If you have received a message from the support team, make sure you have taken all the necessary steps to verify your player account.

If a change of personal data is required, please send an inquiry. To find out more about what it takes to change your registration information, write to us via chat or e-mail support@spelet.lv.

Make sure you enter the correct information when logging in to a player's account.

Access to your account may be denied for other reasons:

1. The account is frozen due to incorrect password entry.

2. You have enetered yourself in the register of self-excluded persons.

3. The necessary procedural action is in progress, such as opening an account with obvious fictitious personally identifiable information.

You can sign up or unsubscribe from marketing SMS or emails by unticking your preferred communication in your profile. Please note that without ticking the options, you may miss out an information about free spins, cashback and other bonuses!

It is your duty under Section 28 of the NILLTPFN Law to complete the required client research documents. The information remains confidential and is used in internal monitoring processes in accordance with the Privacy Policy.

DEPOSIT & WITHDRAWAL

Log in to your SPELET.LV player account. Go to deposit page. Choose youre payment method, that you want to make the deposit with. Follow the instructions, that are shown in the pop-up window.

The deposit may fail for a variety of reasons:

• Incorrect card data or user number.

• Incorrect 3D secure data.

• Insufficient funds in the bank account or card.

• Internet connection interruption.

• Payment service provider error.

If you are unable to make a payment using one of the payment methods, try:

• Make a deposit from another payment method.

• Contact your credit institution that owns the specific bank account or card.

• Clear your browser's cookies.

If you have tried all the options and are still unable to make a successful deposit, please contact us to find out the situation and possible solutions.

No, You can make a deposit only to your account. Name on your card has to be the same as on your profile.

SPELET.LV makes payments from Monday to Friday on working hours. Payments to Swedbank account are made during 1 working day after processing. Payments to other banks and cards can take up from 1 to 3 business days.

GAMES

In the casino game section, we offer many different games from different game providers. To help you navigate and find the game you want to play, you can search for the game not only by its name, but also by using a wide range of filters to select different segments and parameters.

In case you have any technical difficulties during the game, some of your rounds can stay unfinished. Usually, round will be played in the server and your prize, if there is one, will be added to your balance.

BONUSES

Information about current offers is sent in various forms of communication. To receive information about current offers, make a check in our SPELET.LV player profile that you want to receive information about special offers by clicking on the type of communication in which it is more convenient for you to receive information about current offers.

Risk-free spins are a type of offer in which, using your own funds, you can get back the number of spins made by making a certain number of spins in the respective games, fulfilling all the conditions of the specific offer. After the risk-free spins, you will receive back the amount of your spin in your player profile and retain all the winnings you earned from the risk-free spins.

Unless otherwise stated in the terms and conditions of the offer, each player may use this offer only once, from one customer account, one IP address or household.

Some games are working with different wager requirements. The following slots are excluded from bonus wagering.

1x2 Gaming – Craps.

iSoftbet – Ambiance; Mega Boy; Roo Riches; Super Fast Hot Hot Respin; Tree of Fortune; Vegas High Roller; Gold Diggers.

NetEnt - Dead or Alive; Dead or Alive 2; Dead or Alive 2 Feature Buy; Devil's Delight; Lucky Angler; Reel Rush 2; Reel Steal; Robin Hood: Shifting Riches; Scudamore's Super Stakes; Serengeti Kings; Single Deck Blackjack Professional Series; Street Fighter II: The World Warrior Slot; The French Roulette; Rome: The Golden Age; The Wish Master; TXS Hold'em Professional Series; Wilderland; Blood Suckers.

Nolimit City - Book Of Shadows.

Playson - Solar Temple; Solar Queen; Solar King; Rome: Caesars Glory; Roulette with Track: Low Stakes.

Pragmatic Play - 3 Kingdoms – Battle of Red Cliffs; Bronco Spirit; Cash Elevator; Dragon Kingdom - Eyes of Fire; Golden Beauty; Jade Butterfly; Jungle Gorilla; Queen of Gold; The Champions; Wild Depth; Wolf Gold; Pandas Fortune; Great Rhino; Mustang Gold; Monkey Warrior; Gems Bonanza.

Thunderkick - 1429 Uncharted Seas.

Wazdan - 9 Lions; Black Horse; Black Horse Deluxe; Butterfly Lovers; Hot 777; Hot 777 Deluxe; Larry The Leprechaun; Larry the Leprechaun Easter; Reel Hero; Relic Hunters and the Book of Faith; Sonic Reels; Great Book Of Magic Deluxe; Infinity Hero; Choco Reels; Telly Reels.

Spribe – Aviator.

Please note that participation in the offers is subject to compliance with the Terms of Use and certain special offer conditions. If the Terms of Use are followed and all the conditions of the specific offer have been successfully fulfilled, you will have the opportunity to participate and receive the specific offer. Any offer is for entertainment purpose only. During the verification of compliance with the Terms of Use, the special offer and participation in future special offers may be denied.

Before you start participating in the offers, read the conditions of how you can receive the bonus.

There may be several reasons why a cashback for a special offer has not been credited to your player account:

  • 1. all the necessary conditions of the offer have not been met;
  • 2. promo code not entered or it is incorrect;
  • 3. a system error has occured;
  • 4. You have been banned from participating in the offers and you have been notified by e-mail about this fact.
OTHER QUESTIONS

Honest games are just as important to us as a long-lasting honest relationship with our clients. That's why all of our game results are visible. It means that there is no chance to fake the results and players can check them on their own. As we are working under licensing of the Latvian gambling authority, we guarantee that all games are honest, working under RTP licensing, and are under strict control.

KEY ISSUES

If you have forgotten your password, click on the "Forgot your password?" button and you will receive an e-mail with a password reset link. Follow the instructions in the letter and you will be able to change the password for your player profile.

Please check if the activation e-mail from SPELET.LV is not found in another e-mail folder, such as ads, spam or other sections. Make sure you enter the correct e-mail address when registering. However, if you have provided an incorrect e-mail address, feel free to write to SPELET.LV customer support. By contacting the SPELET.LV customer support team, you will be able to change your registered e-mail address. To do this, you will need to take a few simple steps on your part.

A cookie is a small text file that a website stores on your computer or mobile device when you open a website. It helps the website to remember your settings. Caching reduces the average time to access the home page and increases the overall system speed.

As the website is contantly being improved, the cookies, data or cache stored in your browser may be out of date. Opening the website again does not add any new cookie data or cache, so the website may not function as intended.

The operation of an online casino is highly dependent on the quality of the Internet connection and technological solutions. To successfully participate in the entertainment offered by online casinos, make sure that you have good internet coverage, speed and connection, which can affect the entertainment experience. The offer of online casinos may be limited or incomplete on certain devices or operating systems and browsers, so make sure your browsers are up to date and your device supports certain software.

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